Telephone: +44 (0) 1964 536268 | EMail: firstname.lastname@example.org
Feedback are specialists in quality controlled fieldwork and qualitative recruitment.
We provide efficient and cost effective solutions to end clients and research agencies alike who require support with Computer Assisted Telephone Interviewing (CATI), field interviewing (CAWI or pen & paper) or recruitment.
Feedback has one of the largest independent field-forces in the UK with over 1000 interviewers who operate nationally through a network of regional supervisors.
The business is led by Managing Director, Carolyn Copley who has over 20 years of research experience, including 8 years in a full service agency as a Project Manager across a wide range of sectors.
Members of MRS Company Partner Scheme.
Our team drive Feedback Market Research to provide our clients with cost effective quality assured market research services.
Feedback Market Research was founded in 2000 by Carolyn Copley. From our early beginnings working from a garage on the East Coast, the company has grown from strength to strength, now operating from purpose built offices and boasting an in house Computer Assisted Telephone Interviewing (CATI) suite of 20 stations.
We are an independent fieldwork agency that provides competitively priced, quality controlled quantitative fieldwork and qualitative recruitment. We are committed to delivering results on spec, on budget and on time, every time.
We have one of the largest independent fieldforces in the UK, with over 1000 interviewers who operate nationally through our network of 20 regional supervisors.
For quality control purposes, 10% of all interviewers’ work is back-checked. In addition, for Computer-Assisted Telephone Interviewing (CATI) projects, our call monitoring allows us to check length and number of calls made.
All paper questionnaires are edited to check that questions have been correctly answered and CATI projects are monitored real-time to allow immediate identification of problems. All errors are returned to interviewers for recall and correction.
Data entry is checked by at least a 20% double entry policy and summary tables are produced. Hole counts are produced to check figures for projects where analysis is not required, when only data entry files are specified.
Similarly, tables are closely checked for accuracy and internal consistency.
Clients are given regular progress updates and log in details to our CATI platform so they remotely check on progress.
We offer quantitative and qualitative Research through use of a host of technique
Feedback has its own CATI suite comprising 20 stations and operates 7 days a week.
We have a strong face to face market research field team throughout the UK (over 1000 interviewers).
Feedback provide a full coding, data entry and analysis service.
Hiring a venue in a central location and inviting a large number of respondents to evaluate your products or services.
Feedback offers a full online market research service which can be conducted with both consumers and businesses.
One of the oldest research methodologies, there is still a place for postal surveys
Knowing how to interact with your customers has never been more important.
Qualitative research is all about exploring issues and ideas and tries to uncover what people really think.
We collaborate with other research agencies and share our fieldforce,
advertising agencies and end clients across a range of industries as below:
Banking, Finance and Insurance, Building Societies.
Advertising, Media, Publishing, Exhibitions and Events.
Local Government, Social, Environment and Housing.
Sport, Leisure, Travel & Tourism.
Greetings cards, Catalogues, Paper, Paper products and Printing.
Retail & Wholesale, IT & Telecoms, Building & Construction, Utilities, Training and Personnel.
Home and garden, DIY, Confectionery, Food & Drink, Automotive, Utilities, Personal care products and Cosmetics
Charities, Healthcare and Housing Associations.
Feedback provides us with excellent support, whether it’s organising hall tests, conducting telephone interviews or providing data processing and analysis. The Feedback team has recruited groups for us too, and depth interviews, and product placements, and online research; the list goes on.
In a competitive world, we’ve always been more than happy with the personal support we receive from all the Feedback team. They say what they’ll do, they charge a fair price for what they do, and they deliver on time and on budget.
Barrie Hawker (Director at Park Lane Research)
I have been working with Feedback for many years, during which time I have been happy to use them for numerous face to face surveys, including some of our biggest clients. They have always been completely reliable and given great value. They are true professionals and always deliver on time to the highest quality. I have no hesitation in recommending them.
Peter Martin (MD at Shape the Future)
It Is so reassuring to know Carolyn, Sharon, Sally and the rest of the team at Feedback are there to provide us with a high quality field and tab service, often at very last minute and to a tight deadline. They’ve never let us down – they are so dependable and so professional. Whenever we need interviews carried out or questionnaires processed – we’ll always chose Feedback.
Head of Research (Tourism Agency)
My team have worked with Feedback for a number of years now and have commissioned a high volume of CATI and CAPI projects and continue to do so. At Impact Research we look to build relationships that mean suppliers are genuinely considered to be partners, united in our ambition to deliver exceptional service and quality to our clients. Feedback can be relied upon to get the job done, it’s a simple as that really.
Fieldwork is Feedbacks bread and butter- they have the ability to reach out to consumers and speak to them, achieving relatively high response rates and eliciting the feedback we need to make a difference to our clients businesses.
Michael Brainch (Research Director at Impact Research Ltd)
Feedback Market Research Ltd
Telephone: +44 (0) 1964 536268
Fax: +44 (0) 1964 532018